Refund & Returns Policy

Last updated: July 6, 2026

We want you to love what you buy from Little Sister’s. This Refund & Returns Policy explains how returns, exchanges, and refunds work for products purchased through our online store, as well as our approach to wash and detail services.

1. Merchandise Returns

You may return most unused merchandise within 30 days of receipt for a refund or exchange. To be eligible, items must be:

• In their original, unused, and resalable condition;
• In the original packaging where applicable; and
• Accompanied by proof of purchase.

2. Non-Returnable Items

The following are not eligible for return: gift cards, final-sale or clearance items, and any item damaged through misuse. Personalized or custom items may not be returnable.

3. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or full refund at no cost to you.

4. How to Start a Return

Email info@lstruckwash.com or call with your order number and the reason for your return. We’ll provide instructions. You are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

5. Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the return is our fault.

6. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you’d like a direct exchange for the same item, contact us and we’ll help.

7. Wash & Detail Services

Purchased wash and detail services are generally non-refundable once performed. However, your satisfaction is our priority, if you’re not happy with a service, please tell the on-site manager before you leave so we can make it right. Rain-check policies may apply at participating locations (typically within 24 hours).

8. Contact Us

Need help with a return? We’re here: info@lstruckwash.com ·.